Question 1
Identify the
benefits that a FortiVoice Call Center add-on would give customers? (Choose
two.)
Select one or
more:
It
offers detailed custom call reporting for shift planning and trend
analysis.
It
offers omni-channel customer support, including calling, text, email, and web.
Fortinet
offers an inclusive FortiVoice Call Center base license that activates the call
center features for everyone.
It
features skill-based routing to ensure calls are distributed fairly and
efficiently.
Question 2
Which
situation from the list below is driving growth in business communications?
Select one:
Trends
in Bring You Own Device (BYOD)
Vendor
consolidation
Budget
cut in travels and in-person meetings
Demands
of PBX appliances
Question 3
Which
discovery questions might help you advance to the next stage? (Choose two.)
Select one or
more:
What
are the problems that you are trying to solve?
What
phone systems do you currently use?
What
payment term do you prefer?
Are
you ready to purchase a new phone system?
Question 4
What is a
CIO’s challenge in term of business communications?
Select one:
Heavy
workloads due to an increasing number of apps within a company
Lack
of seamless communication workflows lead to a disjointed process and business
inefficiency.
Supporting
employees who work remotely.
Legacy
phone systems are difficult to manage.
Question 5
What is the
Fortinet Softclient?
Select one:
You can
receive calls and join video meetings while you are on the go.
It is
free with FortiVoice.
It is
currently available for iOS and Android only.
It
allows you to check voicemails, call history, and directory from the FortiFone
Softclient.
Question 6
Which is the
best description of FortiVoice systems?
Select one:
IT can
manage the FortiVoice system directly from its Softclients on mobile
A
business communications solution with integrated voice, conferencing, and
fax
A
real-time monitoring and analysis of the telephony system to prevent security
breaches on phones
An
affordable solution that requires no capital expenses
Question 7
Which benefit
can IT derive from the FortiVoice management console?
Select one:
Views
calls and presence in real-time
Manages
personal greetings and call handling
Performs
deployment, backup, and maintenance for branch offices
Customizable
quick dials on phone devices
Question 8
Which
statement is true about FortiVoice pricing and licensing?
Select one:
When SIP
trunks are the preferred option for a business, the FortiCare service should be
offered.
FortiVoice
offers a Call Center add-on, and which the base license enables additional call
center features for everyone.
As
FortiVoice is all inclusive, there are no additional licenses needed for its
Softclients installed on mobile and desktops.
They are
based upon customer requirements, such as the number of users and the trunk
type.
Question 9
Identify the
statement that correctly describes FortiVoice. “FortiVoice is …
Select one:
… a
cloud-based solution in Unified Communications.”
… an
all-inclusive business communications solution that is a part of Fortinet
Security Fabric.”
…
managed centrally and therefore reduces IT overhead and network
redundancy.”
… affordable
and requires no capital expenses.”
Question 10
What add-on
for FortiVoice is designed for unique business requirements?
Select one:
Hotel
management
E-911
management
Internet
fax
Audio
conferencing
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