NSE 3 FortiVoice

Question 1

Identify the benefits that a FortiVoice Call Center add-on would give customers? (Choose two.)

Select one or more:

It offers detailed custom call reporting for shift planning and trend analysis. 

It offers omni-channel customer support, including calling, text, email, and web.

Fortinet offers an inclusive FortiVoice Call Center base license that activates the call center features for everyone.

It features skill-based routing to ensure calls are distributed fairly and efficiently. 

Question 2

Which situation from the list below is driving growth in business communications?

Select one:

Trends in Bring You Own Device (BYOD) 

Vendor consolidation

Budget cut in travels and in-person meetings

Demands of PBX appliances

Question 3

Which discovery questions might help you advance to the next stage? (Choose two.)

Select one or more:

What are the problems that you are trying to solve? 

What phone systems do you currently use? 

What payment term do you prefer?

Are you ready to purchase a new phone system?

Question 4

What is a CIO’s challenge in term of business communications?

Select one:

Heavy workloads due to an increasing number of apps within a company

Lack of seamless communication workflows lead to a disjointed process and business inefficiency. 

Supporting employees who work remotely.

Legacy phone systems are difficult to manage.

Question 5

What is the Fortinet Softclient?

Select one:

You can receive calls and join video meetings while you are on the go.

It is free with FortiVoice.

It is currently available for iOS and Android only.

It allows you to check voicemails, call history, and directory from the FortiFone Softclient. 

Question 6

Which is the best description of FortiVoice systems?

Select one:

IT can manage the FortiVoice system directly from its Softclients on mobile

A business communications solution with integrated voice, conferencing, and fax 

A real-time monitoring and analysis of the telephony system to prevent security breaches on phones

An affordable solution that requires no capital expenses

Question 7

Which benefit can IT derive from the FortiVoice management console?

Select one:

Views calls and presence in real-time

Manages personal greetings and call handling

Performs deployment, backup, and maintenance for branch offices 

Customizable quick dials on phone devices

Question 8

Which statement is true about FortiVoice pricing and licensing?

Select one:

When SIP trunks are the preferred option for a business, the FortiCare service should be offered.
 

FortiVoice offers a Call Center add-on, and which the base license enables additional call center features for everyone.

As FortiVoice is all inclusive, there are no additional licenses needed for its Softclients installed on mobile and desktops. 

They are based upon customer requirements, such as the number of users and the trunk type.

Question 9

Identify the statement that correctly describes FortiVoice. “FortiVoice is …

Select one:

… a cloud-based solution in Unified Communications.”

… an all-inclusive business communications solution that is a part of Fortinet Security Fabric.”

… managed centrally and therefore reduces IT overhead and network redundancy.” 

… affordable and requires no capital expenses.”

Question 10

What add-on for FortiVoice is designed for unique business requirements?

Select one:

Hotel management 

E-911 management

Internet fax

Audio conferencing

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